Returns, Exchanges & Warranty
Product Exchange
How can I exchange a product?
- To exchange a product, please use the form HERE.
- To exchange a product, you must return the original item well-packaged and in good commercial condition.
- Specify the product, size, and color you wish to exchange it for.
- If there is a difference in value: we will either refund the overpaid amount (via cash on delivery or bank transfer) or you will pay the remaining difference.
Product Return
- You can return a product within 30 days from the date of receiving the order. Return shipping is at the customer's expense for all products.
- Send the product along with a completed form – electronic or on paper. Include a note in the package with your name, phone number, and order number. If you need assistance, call +359 895 461 012.
- Pack the shipment securely, preferably in an additional outer box, to preserve its integrity during transit.
Recipient Details: Extreme Sport EOOD, Phone: +359 895 461 012
Econt Office: Sofia - 73 Rakovski Str.
or
Speedy Office: Sofia - 49 Rakovski Str. - If returning multiple products from one or different orders, you can send them in a single package.
- Returned products must be in their original packaging, with all tags and accessories attached. Products must not show signs of use or have their commercial appearance compromised.
- Refunds are made via bank transfer to the bank account provided by you (included in the package or in the online return form) within a 14-day period.
Warranty Claims
How do I return a defective product?
- A defective product within its warranty period must be returned in a clean condition, along with its warranty card and original packaging.
- Warranty claims are handled by the manufacturer through Extreme Sport. In case of a factory defect, the item will be repaired within 10 working days.
- An item replacement is only issued if the defect is unrepairable.
- To initiate the process, fill out the form HERE.
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