Returns, Exchanges & Warranty

Product Exchange

How can I exchange a product?

To exchange a product, please use the form HERE.
To exchange a product, you must return the original item well-packaged and in good commercial condition.
Specify the product, size, and color you wish to exchange it for.
If there is a difference in value: we will either refund the overpaid amount (via cash on delivery or bank transfer) or you will pay the remaining difference.

You can return a product within 30 days from the date of receiving the order. Return shipping is at the customer's expense for all products.
Send the product along with a completed form – electronic or on paper. Include a note in the package with your name, phone number, and order number. If you need assistance, call +359 895 461 012.
Pack the shipment securely, preferably in an additional outer box, to preserve its integrity during transit.
Recipient Details: Extreme Sport EOOD, Phone: +359 895 461 012
Econt Office: Sofia - 73 Rakovski Str.
or
Speedy Office: Sofia - 49 Rakovski Str.
If returning multiple products from one or different orders, you can send them in a single package.
Returned products must be in their original packaging, with all tags and accessories attached. Products must not show signs of use or have their commercial appearance compromised.
Refunds are made via bank transfer to the bank account provided by you (included in the package or in the online return form) within a 14-day period.

How do I return a defective product?

A defective product within its warranty period must be returned in a clean condition, along with its warranty card and original packaging.
Warranty claims are handled by the manufacturer through Extreme Sport. In case of a factory defect, the item will be repaired within 10 working days.
An item replacement is only issued if the defect is unrepairable.
To initiate the process, fill out the form HERE.