Returns, Exchanges & Warranty

Product Exchange

How can I exchange a product?

• To exchange a product, please use the form HERE.
• The product must be returned well packed and in resalable condition.
• Please specify the product, size and colour you would like to receive instead.
• If there is a price difference, we will refund the overpaid amount by bank transfer, or you will pay the difference.

Product Return

1. You can return a product within 30 days of receiving your order. Return shipping costs are paid by the customer for all products.
2. Send the product together with a completed return form – online or on paper. Please include a note with your name, phone number and order number. If you need assistance, call +359 895 461 012.
3. Please pack the parcel carefully, preferably in additional packaging, to keep it intact.
   Recipient: Extreme Sport EOOD, tel.: +359 895 461 012
   Econt office: Sofia – 73 Rakovski St.
   or
   Speedy office: Sofia – Operata
   or
   Box Now locker: Sofia – Stara Planina
   or
   In person at our store: Sofia, 42 Knyaz Al. Dondukov Blvd. (Mon–Fri 10:00–19:00, Sat 11:00–16:00)
4. If you are returning several products from one or different orders, you can send them in one parcel.
5. Returned products must be in their original packaging, with all tags and accessories included. Products must show no signs of use and must be in resalable condition.
6. Refunds are made by bank transfer to the bank account you provide (in the parcel or in the online return form) within 14 days after we receive and inspect the returned product.

Warranty Claims

How do I return a defective product?

• A defective product within its warranty period must be returned clean, with its warranty card and original packaging.
• Warranty claims are handled by the manufacturer through Extreme Sport. In case of a manufacturing defect, the item will be repaired within 10 working days.
• The item is replaced only if the defect cannot be repaired.
• To start the procedure, please fill in the form HERE.