Return merchandise authorization

In our online store we offer product exchange, product return and warranty claims in case of a defect:

Product Exchange To exchange a product, you must first return the product you received, packed and in resalable condition, and pay for the return shipping. If there is a price difference, we will refund the overpaid amount by bank transfer, or you will pay the difference.
Product Return

You can return a product within 30 days of receiving your order.

  • Fill in the online form or include a paper form in the parcel with your name, phone number and order number.
  • Pack the parcel well. Products must be in their original packaging, with all tags and accessories attached.
  • Products must show no signs of use and must be in resalable condition.
  • Return shipping is paid by the customer.
  • Refunds are made by bank transfer within 14 days after we receive and inspect the returned product.
Return addresses:
Econt office: Sofia – 73 Rakovski St.
Speedy office: Sofia – Operata
Box Now locker: Sofia – Stara Planina
In person at our store: Sofia, 42 Knyaz Al. Dondukov Blvd.
Warranty Claims A defective product within its warranty period must be returned clean, with its warranty card and in its original packaging. In case of a manufacturing defect, the item will be repaired within 10 working days. The item is replaced if the defect cannot be repaired.

You can read more about the conditions here.

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